Rise Poker Refund Conditions
The paid products offered within Rise Poker are completely digital and are processed directly into your game account after your purchase. It is clearly stated what these products are and since they are completely digital, there is no reason for dissatisfaction. When purchasing products, various confirmations-verifications are requested when making payments on platforms (Website, Facebook, Google Play, Apple Store..). These verifications are the responsibility of the relevant platform and eliminate accidental purchases and guarantee that the payment was made by the device owner. Since the purchased products can be consumed instantly within the game, we CANNOT make a refund. However, due to some special reasons, the Platforms (Facebook, AppStore, GooglePlay..) have their own refund policies (Fraud, Deception..), and based on this, if you request a refund intentionally, if the purchased products in your account are consumed or deliberately transferred to other accounts, we may impose a penalty on your account and the other accounts to which the products are transferred may also be penalized. These penalties may include complete cancellation of the account or a certain period of entry ban.
The purchased product not being processed into the account;
If the product you purchased has not been processed into your account despite making the payment due to various possible technical reasons, you can contact us at [email protected] and request that the transaction be checked. After making the necessary checks, if a technical problem is detected, the product will be added to your account.
RisePoker prioritizes players to spend time safely and smoothly. RisePoker reserves the right to change and delete any digital assets in accounts as desired.